Shipping policy
Shipping Policy
Thanks for shopping with DonaGracci. Here's everything you need to know about how and when your order ships.
Processing time
All orders are processed within 3–4 business days (Monday–Friday, excluding holidays). During high-volume periods or events outside our control, processing may take a few extra days. If your order is significantly delayed, we'll email you.
Delivery time
Once your order ships, estimated transit times are:
| Destination | Transit time (after dispatch) |
|---|---|
| United States | 6–10 business days |
| Canada | 8–15 business days |
| United Kingdom | 4–6 business days |
| Germany | 5–8 business days |
| Europe | 6–10 business days |
| Australia | 6–10 business days |
| South Korea & Japan | 8–15 business days |
| Rest of World | 12–22 business days |
Transit times are estimates and can occasionally be affected by customs, peak periods or weather.
Shipping rates
| Destination | Orders under $99 | Orders $99+ |
|---|---|---|
| United States & Canada | $5.95 | Free |
| International | $6.95 | Free |
Your final shipping cost is always shown at checkout before you pay.
Order tracking
As soon as your order ships, you'll receive an email with a tracking link (where the carrier supports it) so you can follow your package. You can also check your order status anytime on our Track Order page.
International orders
We ship worldwide. International orders may be subject to import duties or taxes charged by your country, which are the responsibility of the customer.
Lost or damaged packages
If your package is lost in transit or arrives damaged, contact us and we'll make it right with a replacement or a refund. For damaged items, please keep the packaging and send us a photo.
Address accuracy
Please double-check your shipping address, email and phone number at checkout. We can't be responsible for orders delivered to an incorrect address provided by the customer.
Questions?
Email us at support@donagracci.com and we'll be happy to help.