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Privacy policy

Privacy Policy

This Privacy Policy explains how DonaGracci ("we", "us") collects, uses and shares your personal information when you visit or make a purchase from donagracci.com.

Information we collect

  • Order information: name, billing and shipping address, email, phone number and payment details (payments are processed securely by our payment providers — we never store your full card number).
  • Account and newsletter information: details you provide when you create an account or sign up for emails.
  • Device and usage information: IP address, browser type, pages viewed and how you interact with the site, collected through cookies and similar technologies.
  • Messages: anything you send us by email, chat or WhatsApp.

How we use your information

  • To process, ship and support your orders
  • To communicate with you about your order and respond to questions
  • To send marketing emails, only if you've opted in (you can unsubscribe anytime)
  • To improve our website and prevent fraud
  • To show relevant ads on platforms such as Meta and Google

Sharing your information

We don't sell your personal information. We share it only with service providers that help us run the store, such as Shopify (our e-commerce platform), payment processors, shipping carriers and fulfillment partners, and analytics and advertising providers — and when required by law.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how the site is used and measure our advertising. You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them.

Your rights

Depending on where you live (for example, California or the EU/UK), you may have the right to access, correct or delete your personal information, or to opt out of certain uses such as targeted advertising. To make a request, email us at the address below and we'll respond within the time required by law.

Data retention

We keep order information for as long as needed for our records and legal obligations, and other information only as long as it's useful for the purposes above.

Changes

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

Questions about your privacy? Email support@donagracci.com.