Refund policy
Returns & Refunds
We want you to love what you ordered. If something isn't right, you have 30 days from delivery to request a return or exchange.
Eligibility
- Items must be unworn, unwashed and unused
- Original tags attached and in the original packaging
- Proof of purchase (order number)
For hygiene reasons, underwear, lingerie and custom-made items can't be returned.
How to start a return
- Email support@donagracci.com with your order number, the item(s) you want to return, and the reason.
- We'll reply with return instructions and the return address.
- Ship the item back using a trackable shipping method.
Please don't send items back before contacting us — returns sent without approval can't be processed.
Return shipping
- Changed your mind / wrong size: return shipping is paid by the customer. No restocking or cancellation fees.
- Damaged, defective or wrong item: we cover everything. Just email us a photo of the item within 30 days of delivery and we'll send a replacement or a full refund.
Exchanges
Need a different size or color? Contact us and we'll arrange an exchange, subject to availability.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take a few additional days to show the credit.
Questions?
Email us at support@donagracci.com — we're here to help.